Terms & Conditions

1. Booking & Deposit

• Deposits are generally non-refundable, except where a refund is expressly permitted under Section 2.
• The deposit amount varies depending on the destination and will be stated in the itinerary or on the website.
• The remaining balance must be paid no later than 45 days before departure, unless otherwise specified.
• If the following refund conditions are met, refunds will be processed in accordance with the cancellation schedule below.

2. Traveller Cancellation

If you wish to cancel your booking, you must notify the Company in writing via WhatsApp. Verbal notification will not be accepted. The Company reserves the right to assess the feasibility of any refund request based on the specific circumstances and to make the appropriate refund arrangements accordingly.

Cancellation Before the Tour Is Confirmed

• You may choose to transfer your full deposit to another tour organised by the Company, or receive a refund of your deposit after deducting a RM200 administration fee.
• Deposit transfers are valid for one transfer only, unless otherwise approved by the Company.

Cancellation After the Tour Is Confirmed

Finding a replacement participant: If a participant decides to cancel after the tour has been confirmed, they are responsible for finding a replacement participant to take over their booking. The replacement participant must meet all eligibility requirements, booking conditions, and documentation requirements for the tour.

If no replacement participant is found, cancellation charges will apply based on the date the Company receives the written cancellation notice:

• If a replacement participant is found, all non-refundable costs already incurred, including air tickets, attraction tickets, permits, visa fees, and supplier charges, together with a RM200 administration fee, will be deducted from any refund.
• If your visa application is rejected before departure, you may cancel your booking. Any expenses already incurred by the Company on your behalf, including visa processing fees, flights, permits, hotel accommodation, or other non-refundable arrangements, will not be refunded.

3. Cancellation by the Company

The Company reserves the right to cancel a tour due to circumstances beyond its reasonable control, including but not limited to insufficient participants, natural disasters, political instability, civil unrest, government travel restrictions, pandemics or public health emergencies, airline operational disruptions, flight interruptions, or any other force majeure event.

• A refund of all payments made to the Company, less any non-refundable third-party expenses already incurred.
• Transfer your booking to another available tour without additional service charges.

4. Changes to Itinerary

• The Company reserves the right to modify the itinerary, accommodation arrangements, or travel route, including changing the departure date, where necessary due to force majeure or other unforeseen circumstances encountered during the operation of the tour. No refunds will be provided for such adjustments.
• If you request changes to your booking, such as changing the departure date or upgrading services, additional charges may apply in accordance with the terms and conditions of the relevant suppliers.

5. Flights & Transportation

• Flight schedules, airlines, aircraft types, baggage allowances, and seat assignments are subject to change by the airline without prior notice.
• The Company shall not be responsible for changes made directly by airlines or transport operators.
• Any additional costs arising from such changes shall be borne by the traveller, where applicable.

6. Unused Services

• No refund will be provided for any unused portion of the tour due to late arrival, missed flights, personal reasons, voluntary withdrawal from the tour, or failure to join any included activities.
• If a traveller chooses to leave the tour early, no refund will be provided. If a traveller arrives before the tour begins or extends their stay after the tour ends, all related arrangements and additional expenses shall be their own responsibility.
• Unused flights, accommodation, meals, sightseeing services, transportation, entrance fees, or other services included in the tour package are non-refundable.

7. Passports, Visas & Travel Documents

All travellers must hold a valid international passport or other recognised travel document with a minimum validity of six (6) months from the date of return. Travellers are also responsible for obtaining all required travel documents for their destination, including but not limited to visas, vaccination certificates, and other health-related documentation.

The Company shall not be liable for any costs, losses, or expenses incurred if a traveller is denied entry or deported due to invalid, incomplete, or incorrect travel documents, or for any other reason attributable to the traveller. No refund of the tour fare or related expenses will be provided under such circumstances.

8. Travel Insurance

• We strongly recommend that all travellers purchase comprehensive travel insurance covering, but not limited to, trip cancellation, medical emergencies, and loss or delay of baggage.
• Some destinations may require proof of valid travel insurance before entry.

9. Photography & Marketing

During the tour, photographs and videos may be taken by the Company's tour leaders for promotional purposes, including use on the Company's official website, social media platforms, and other promotional materials. If you do not wish to appear in any photographs or videos, please inform the tour leader before the commencement of the tour so that appropriate arrangements can be made.

10. Pricing

• All prices are quoted in Malaysian Ringgit (RM), unless otherwise stated.
• The Company reserves the right to correct pricing errors or adjust tour prices before booking confirmation due to currency fluctuations, fuel surcharges, government tax adjustments, or supplier price revisions.
• Once a booking has been confirmed and full payment received, the agreed tour price will generally remain unchanged unless additional services are requested by the traveller.

11. Refund Processing

Approved refunds will normally be processed within 14–30 business days via the original payment method. Bank charges, transaction fees, or currency conversion fees imposed by financial institutions may be deducted from the refund amount, where applicable.

12. Amendments to Terms & Conditions

The Company reserves the right to amend these Terms & Conditions at any time without prior notice.

The latest version published on the Company's official website shall prevail.

13. Contact Us